How To Give GREAT Feedback
Giving feedback is an essential part of the manager’s role – it is an essential part of motivating staff, setting targets and allocation work based upon performance. Sadly, however, not all of us are good at this which leads to confusion and uncertainty for all.
Try using the BOOST method outlined below:
Balanced – ensure that balanced feedback is given including positive and constructive points
Observed – focus feedback on behaviour actually observed as opposed to ‘hearsay’, second-hand accounts or personal emotional responses
Objective – keep to the facts about the behaviour and the impact/outcomes and actual consequences of that behaviour
Specific – avoid over generalised language and provide specific detail of what has been seen or observed
Timely – provide the feedback as soon as possible after the behaviour was observed, creating a link between the behaviour and the feedback
Good Luck!
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