David Summerton Business Consulting
Conflict: What Is It All About? Conflict in the workplace is inevitable, despite all our best efforts. In fact, conflict, if manager well, can be a healthy way of delivering change and improving systems and processes, in even the best-run organisations. One person’s views and motives may well be incompatible with another’s which will result …
The 5 Essential Ingredients For Effective Management Communication Managers often only have one chance of getting communication messages accepted and understood: therefore this needs to be a Right First Time approach to workplace dynamics. To ensure what you want to say is received and accepted, ready for implementation everyone the following 5 factors need to …
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How To Be An Influential Leader When it comes down to it there are only 5 ways in which very influential leaders get to be successful. The basic building blocks of this success lie in mastering the following features of a dynamic and truly effective leadership style: Believable: do you act in such a way …
How Entrepreneurs Should Keep Customers Happy Good customer experience is not just a matter of delivering a product or service efficiently, although performance at this level is important. There are often emotional and situational elements too. If you fail to consider the feelings and perceptions of your customer, responding to queries and complaints as quickly …
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Managing Your Team - Pitfalls To Avoid Getting your Team to perform well is not as easy as you might think it to be and much of your success here lies in preparing the ground and modifying your approach as the Team begins to develop. Some common pitfalls that will derail your plans are below: …
What Makes A Team Successful Teams are a very common feature of management systems and bring together a range of staff who can shape and deliver positive outcomes for both themselves and the wider organisation. This does not happen just by accident and in setting up Teams the following have to be considered and acknowledged: …
Five Guiding Principles Of Resilience Life is tough and the manager’s job can be extra tough! Being successful means being able to ride out your problems and issues and developing strands of strong, personal Resilience. Being Resilient will get you through difficult times, allow you to reflect on the past and harness your learning, in difficult …
How To Deliver Excellent Presentations Every Time The best presentations are planned whether the audience is 1 or 1,000. You should never PANIC but you can use the word to help you remember the key points like this: PANIC P is for Purpose: What is the purpose of the presentation or meeting? What are you …
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SMART Principles Explained We all know the well-tried and trusted SMART model or process that is used in all businesses to help make decisions, establish priorities and assist in the design of strategy, but often entrepreneurs merely run through the process and attach well-intentioned but wishy-washy statements in the hope that things just work. For …
How To Make Quality Improvements From Your Desk Huge, ground-breaking improvements in quality in any organisation come along once in the proverbial blue moon and are on the scale of the discovery of penicillin, the first mass production system and the discovery of electricity. Practical quality improvements happen by a gradual process of incremental change, …
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