Conflict: What Is It All About?

Conflict: What Is It All About? Conflict in the workplace is inevitable, despite all our best efforts. In fact, conflict, if manager well, can be a healthy way of delivering change and improving systems and processes, in even the best-run organisations. One person’s views and motives may well be incompatible with another’s which will result …

The 5 Essential Ingredients For Effective Management Communication

The 5 Essential Ingredients For Effective Management Communication Managers often only have one chance of getting communication messages accepted and understood: therefore this needs to be a Right First Time approach to workplace dynamics. To ensure what you want to say is received and accepted, ready for implementation everyone the following 5 factors need to …

How Entrepreneurs Should Keep Customers Happy

How Entrepreneurs Should Keep Customers Happy Good customer experience is not just a matter of delivering a product or service efficiently, although performance at this level is important. There are often emotional and situational elements too. If you fail to consider the feelings and perceptions of your customer, responding to queries and complaints as quickly …

SMART Principles Explained

SMART Principles Explained We all know the well-tried and trusted SMART model or process that is used in all businesses to help make decisions, establish priorities and assist in the design of strategy, but often entrepreneurs merely run through the process and attach well-intentioned but wishy-washy statements in the hope that things just work. For …

How To Make Quality Improvements From Your Desk

How To Make Quality Improvements From Your Desk Huge, ground-breaking improvements in quality in any organisation come along once in the proverbial blue moon and are on the scale of the discovery of penicillin, the first mass production system and the discovery of electricity. Practical quality improvements happen by a gradual process of incremental change, …