What Customers Look For In Service Quality

What Customers Look For In Service Quality If you are making a product there are many different ways of assessing the quality of the finished item. This can include Functionality (what the product does), Performance (how well it does what it is supposed to do), Reliability (consistency of performance over time), Durability (how robust it …

Four Basic Rules For Successful Service Management

Four Basic Rules For Successful Service Management The need to set up and consistently run a smooth, effective and efficient Service system should never be underestimated as this will give you competitive advantage and continued control over the variables in the way that you work. The trick is to use the Four Vs of design …

Solving The Staffing Conundrum In The Service Sector – Employ Robots!

Solving The Staffing Conundrum In The Service Sector - Employ Robots! A new hotel has opened in Japan that is entirely staffed by robots. Gone are the issues of staff arriving late, leaving early, having excessively long tea breaks, spending company time gossiping and stealing the pens! This is a serious attempt by the hotel’s …