Why Managers Should Be Obsessed With Their Customers

Why Managers Should Be Obsessed With Their Customers Customer focus MUST be the number one priority of any organisation: it sounds really simple to say it but otherwise what is your organisation doing and why is it here? Currently we operate in markets where the customer is becoming more demanding, more intolerant of poor performance …

Are You Satisfying Your Customers?

Are You Satisfying Your Customers? Customers are both a rare breed and a fickle one too! Converting a prospect into a loyal customer takes time and considerable patience and effort. If we turn the process around however there are a series of almost standard questions or concerns that Buyers have that can be predicted or …