How To Make Quality Improvements From Your Desk

How To Make Quality Improvements From Your Desk Huge, ground-breaking improvements in quality in any organisation come along once in the proverbial blue moon and are on the scale of the discovery of penicillin, the first mass production system and the discovery of electricity. Practical quality improvements happen by a gradual process of incremental change, …

Why Quality Is So Important To Your Business

Why Quality Is So Important To Your Business The customer is progressively getting more demanding while markets are becoming more and more crowded and competitive. This is the perfect storm that all organisations are facing, and which ultimately separates out the strong from the weak. The Internet has killed hype and all your customers are …

Does My Management Style Deliver Total Quality Management?

Does My Management Style Deliver Total Quality Management? The BIG question that needs to be asked, but which many managers shy away from, is to be brutally honest with yourself and ask if what you are really doing meets the Total Quality Management (TQM) approach to running a business/service/product delivery? Ask yourself the following tough, …