How To Make Quality Improvements From Your Desk

How To Make Quality Improvements From Your Desk Huge, ground-breaking improvements in quality in any organisation come along once in the proverbial blue moon and are on the scale of the discovery of penicillin, the first mass production system and the discovery of electricity. Practical quality improvements happen by a gradual process of incremental change, …

A Different Approach to Quality – Total Quality FIRST LINE MANAGEMENT

A Different Approach to Quality – Total Quality FIRST LINE MANAGEMENT  The traditional approach to Quality, regardless of whether or not we are looking at either Product or Service delivery, is built around the notion that it is a Management responsibility. The reality on the ground, however, is very different and to make Quality a …