Why Quality Is So Important To Your Business

Why Quality Is So Important To Your Business The customer is progressively getting more demanding while markets are becoming more and more crowded and competitive. This is the perfect storm that all organisations are facing, and which ultimately separates out the strong from the weak. The Internet has killed hype and all your customers are …

The Best Feedback Formula EVER

The Best Feedback Formula EVER Feedback should be a smooth and flowing process – everyone needs feedback to assess their performance and to identify future development needs plus feedback is an essential part of motivation and well-being. Using the model below should make this important task a lot easier. When giving staff feedback, it is …

Giving Good Quality Feedback On Performance – You’ve Got This!

Giving Good Quality Feedback On Performance – You’ve Got This! Staff need feedback and giving this is a key part of any manager’s job – this creates a lot of stress and concern for some managers, especially when they do not really understand the wider importance of feedback and definitely when communicating issues of under-performance …