Why Quality Is So Important To Your Business

Why Quality Is So Important To Your Business The customer is progressively getting more demanding while markets are becoming more and more crowded and competitive. This is the perfect storm that all organisations are facing, and which ultimately separates out the strong from the weak. The Internet has killed hype and all your customers are …

Does My Management Style Deliver Total Quality Management?

Does My Management Style Deliver Total Quality Management? The BIG question that needs to be asked, but which many managers shy away from, is to be brutally honest with yourself and ask if what you are really doing meets the Total Quality Management (TQM) approach to running a business/service/product delivery? Ask yourself the following tough, …

How To Use The Continuous Improvement Model In Your Everyday Activity

How To Use The Continuous Improvement Model In Your Everyday Activity Whatever your situation – managing a department, Chief Executive, Nurse, Teacher, Window Cleaner, Retailer, Entrepreneur, the list is endless – your aim should always be to do things better, more effectively, more efficiently and with greater results or measures of success. The simple Plan …

Quality As Protection

Quality As Protective Device? In a competitive and challenging marketplace the best means of protection is Quality. If our Quality sets us apart from the competition we have advantage and momentum that we can exploit. Forget cost, forget fancy marketing – think of the range of local businesses that are always busy but never advertise. …