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DAVID SUMMERTON CONSULTING

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Managing Conflict

The 5 Most Common Causes Of Conflict For A Manager

The 5 Most Common Causes Of Conflict For A Manager Keep a continual look-out for the Big 5 causes of conflict in any workplace and be prepared to deal with the consequences! The Individual: attitudes, personality characteristics/particular needs or stress... Continue Reading →

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How To Simply And Effectively Resolve Conflict

How To Simply And Effectively Resolve Conflict Listen carefully: never be tempted to dive into a situation and give your immediate opinion. By listening you will get a fuller picture which will then help you in resolving the issue. Ask... Continue Reading →

How To Recognise And Manage Conflict In The Workplace

How To Recognise And Manage Conflict In The Workplace Knowing how to deal effectively with conflict in the workplace is a vital management skill: managing conflict is all about the process of enhancing working relationships so that organisational goals and... Continue Reading →

Top Tips For Dealing With Angry Customers Or Staff

Top Tips For Dealing With Angry Customers or Staff First things first – recognise that this is a stressful situation and that the adrenaline is flowing – definitely in them, almost certainly in you. This means that what is being... Continue Reading →

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