Why The Task Is Critically Important For Managers

Why The Task Is Critically Important For Managers To achieve the Task that you have been set, whatever that might be, you will need to effectively deal with the following; identify aims and vision for the group, purpose, and direction - define the activity (the task) identify resources, people, processes, systems and tools (inc. financials, …

Top Tips For Dealing With Angry Customers Or Staff

Top Tips For Dealing With Angry Customers or Staff First things first – recognise that this is a stressful situation and that the adrenaline is flowing – definitely in them, almost certainly in you. This means that what is being said is stoked high with emotion and passion and, as such, is not the normal …