What Does Excellent Service Look Like?

What Does Excellent Service Look Like? Systems shape all parts of our lives – so, if you are managing or providing a service, how should you design it so that it delivers all that it should for you and your customer? You need to set up systems and processes that are: Repeatable – can your …

How Are Staff Retention, Staff Skill And Service Quality Linked?

How Are Staff Retention, Staff Skill And Service Quality Linked? Appreciation makes employees feel appreciated and valued. Attracting and retaining high-skilled employees is a primary goal for businesses. To lose staff is a serious cost made worse by the possibility that they will be now be working for your competition. Double-loss! Skill Skill is the …