20 Golden Rules for Effective Communication

20 Golden Rules for Effective Communication Prepare: know exactly what you want to say before you say it. Be attentive: understand the reactions of the audience. Show you are listening: make it obvious that this is a two-way process and that you accept the feedback that you are getting. Check understanding: does the audience pick …

How To Make Excellent Decisions

How To Make Excellent Decisions All decisions should be made as low as possible in the organisation. The Charge of the Light Brigade was ordered by an officer who was not there looking at the territory. It didn’t go well. Is the decision you are about to make either expensive or not. It’s that simple. …