How To Communicate In A Crisis

How To Communicate In A Crisis There are 4 Basic Crisis Communication Rules that should NEVER be broken: Stay calm: you should never get drawn into the emotion of the situation, however tempting it might be. Stay aloof. Absorb the feelings of others around you and be cooler than just merely cool. Be visible and …

How To Manage A Crisis

How To Manage A Crisis Things always creep up on us expectedly: the normally, happy and even compliant customer suddenly turns very demanding for no apparent reason, your star member of staff turns very unreliable, the pitch that has worked so well for you in the past becomes an unusable and even irrelevant message and …