David Summerton Business Consulting
2 Essentials In Any Crisis Crises come when you least expect them and create absolute chaos, unless you can get a grip o the issue very early on and navigate your way through it. Whatever crisis you are facing make sure that you follow the two guiding principles below: Do the right thing, every time, …
Managing A Crisis – Five Point Plan For Success Sadly, things seldom go the way we want them to or even plan them to, despite our best efforts! We will all have to deal with some form of management crisis at some point in our working lives and often these moments are career-defining in terms …
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How To Lead In A Crisis There are many different types of crisis that managers and organisations have to face with many different causes presenting themselves. Leading effectively through a crisis is all about making the very best of the situation for all concerned, recognising that the issues and problems have to be resolved in …
How To Manage A Crisis When a crisis breaks in any company swift and careful responses are essential. Prior to the crisis actually breaking work should have been done around recognising what the reputational risks of particular disasters might be in recognition that news of such incidents will spread fast and create damage in a …
How To Communicate In A Crisis There are 4 Basic Crisis Communication Rules that should NEVER be broken: Stay calm: you should never get drawn into the emotion of the situation, however tempting it might be. Stay aloof. Absorb the feelings of others around you and be cooler than just merely cool. Be visible and …
How To Manage A Crisis Things always creep up on us expectedly: the normally, happy and even compliant customer suddenly turns very demanding for no apparent reason, your star member of staff turns very unreliable, the pitch that has worked so well for you in the past becomes an unusable and even irrelevant message and …
How To Manage A Monday Morning Crisis Things always creep up on us unexpectedly: the normally, happy and even compliant customer suddenly turns very demanding for no apparent reason, your star member of staff turns very unreliable, the pitch that has worked so well for you in the past becomes an unusable and even irrelevant …
How To Deal Effectively With A Crisis The business and management process rarely goes to plan and while we can generally deal with relatively small bumps in the road the big challenge is how effective the organisation is in dealing with a full-blown crisis. This is a set of circumstances that will test your skills, …
Communicating in a Crisis There is NOTHING like a crisis to make anyone really sharpen their language and communication codes so that the impact of the situation is contained and that there is time for resolution and moving forward. This involves using the 5Cs of communication and using them carefully and systematically. Concise language. Time …
