How Entrepreneurs Should Keep Customers Happy

How Entrepreneurs Should Keep Customers Happy Good customer experience is not just a matter of delivering a product or service efficiently, although performance at this level is important. There are often emotional and situational elements too. If you fail to consider the feelings and perceptions of your customer, responding to queries and complaints as quickly …

Are You An Entrepreneurial Leader?

Are You An Entrepreneurial Leader? Ask yourself the following questions to find out! Do you take personal responsibility for the Department/Section as if it really was your own business? Do you really focus upon the customer? Do you look at change as an opportunity or as a threat? Do you consciously look at risk as …