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DAVID SUMMERTON CONSULTING

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Effective Communication

The Manager’s 20 Golden Rules of Communication

The Manager’s 20 Golden Rules of Communication Prepare: know exactly what you want to say before you say it. Be attentive: understand the reactions of the audience. Show you are listening: make it obvious that this is a two-way process... Continue Reading →

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Never Use These Words in Management

Never Use These Words in Management People always remember words. Words that hurt, falter, deceive, enrage, motivate and words that suck the very life out of any event or set of circumstances. There are many different ways of examining how... Continue Reading →

Why Information Richness Is Important For Managers

Why Information Richness Is Important For Managers Just as an Army marches on its stomach successful organisations and the managers within need information as lifeblood. Whilst organisations source information, research it, manipulate it and crunch, dice and slice it in... Continue Reading →

How To Improve Your Communication At Work

How To Improve Your Communication At Work All employees should be able to communicate effectively and efficiently with all fellow members of staff regardless of their position in the organisation. Having poor or under-developed base of communication skills is a... Continue Reading →

How To Improve Your Communication At Work

How To Improve Your Communication At Work All employees should be able to communicate effectively and efficiently with all fellow members of staff regardless of their position in the organisation. Having poor or under-developed base of communication skills is a... Continue Reading →

Top Tips To Improve Your Managerial Communication

Top Tips To Improve Your Managerial Communication Managers must communicate effectively and efficiently with the staff and teams that they manage – often very skilled and highly competent managers fail to deliver their targets and achieve their goals not through... Continue Reading →

Management Report Checklist – Key Content Needed For An Excellent Report

Management Report Checklist – Key Content Needed For An Excellent Report How will you know that your Report is a success? Try using the following pointers to help in planning and delivering your document. Is the Title Page complete and... Continue Reading →

Top Tips To Produce An Excellent Management Report

Top Tips To Produce An Excellent Management Report There is seldom anything worse than a poor Report that is thrust upon the reader who is then expected to read, digest and come up with an opinion on the document at... Continue Reading →

Leadership And Getting Communication RIGHT

Leadership And Getting Communication RIGHT Leaders must always put great emphasis upon good communication but also be aware that this skill needs to be constantly revised, fine-tuned and developed in just the way that you would train to become a... Continue Reading →

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