David Summerton Business Consulting
How To Deal Effectively With Annoying People The workplace is full of challenges, most notable of which is dealing effectively with people that you would rather not have anything to do with. Just like families, sadly you cannot choose those that are seemingly manacled, chained or stapled to you in the workplace – you just …
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The Art And Science Of Having Difficult Conversations “Difficult” conversations are part of any manager’s job and is an inevitable outcome of working with people as people cannot be programmed, will always surprise you and will always look for their own way to carry out tasks. In having these conversations managers will frequently walk away …
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How To Manage A Difficult 1:1 Meeting Not all employees are good employees and there will be times when matters of performance, attitude and working relationships need to be challenged so that targets can be met and the rules and expectations of the working environment need to be re-set. Not an easy conversation but a …
Managing Challenging Conversations Management is all about dealing with situations that are often challenging and difficult – sadly that goes with the job. This does not happen every day but having such skills are an essential part of the managerial toolkit. Whatever the cause of the problem, the main aims when dealing with challenging conversations …
Managing Difficult People At Work The workplace is often not a comfortable or easy place to be – the sheer collection of different people you come into contact with, both inside and outside the organisation can raise some serious issues in terms of getting along effectively with others. Hardly surprising then that stress caused by …
How To Prepare For A Difficult Conversation It is human nature to avoid conflict, at least for the vast majority of us! We put off that difficult, awkward, challenging and potentially very uncomfortable event until, well, we just rush in there and either get it wrong or it goes not the way we wanted it …
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How To Deal With ANY Difficult Situation Never rush in to solve a problem as this is the pathway to more problems! Keep calm and use the following 7 Pointers to sort and resolve the issue(s): Establish the Facts. It is very easy to dive into a solution that appears immediately. Unless this is a …
How To Break Bad News All managers have to break bad news – it is simply part of the job because you cannot be an agent of delight all of the time! Redundancy, mergers, demotions, disciplinary meetings, change processes or just plain failure it has to be communicated. Dismissals are also painful processes for both …
10 Tips For Having A Difficult Conversation All managers have to break bad news – it is simply part of the job because you cannot be an agent of delight all of the time! Redundancy, mergers, demotions, disciplinary meetings, change processes or just plain failure it has to be communicated. Dismissals are also painful processes …
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Skills Spot – Conflict Resolution We all come across situations from time to time – some of us more than most it has to be said – where there is a need to resolve often entrenched, passionate and emotional states of mind around a set of circumstances that have not worked out as we wanted …
