Managing Difficult People At Work The workplace is often not a comfortable or easy place to be – the sheer collection of different people you come into contact with, both inside and outside the organisation can raise some serious issues... Continue Reading →
How To Prepare For A Difficult Conversation It is human nature to avoid conflict, at least for the vast majority of us! We put off that difficult, awkward, challenging and potentially very uncomfortable event until, well, we just rush in... Continue Reading →
How To Deal With ANY Difficult Situation Never rush in to solve a problem as this is the pathway to more problems! Keep calm and use the following 7 Pointers to sort and resolve the issue(s): Establish the Facts. It... Continue Reading →
How To Break Bad News All managers have to break bad news – it is simply part of the job because you cannot be an agent of delight all of the time! Redundancy, mergers, demotions, disciplinary meetings, change processes or... Continue Reading →
10 Tips For Having A Difficult Conversation All managers have to break bad news – it is simply part of the job because you cannot be an agent of delight all of the time! Redundancy, mergers, demotions, disciplinary meetings, change... Continue Reading →
Skills Spot – Conflict Resolution We all come across situations from time to time – some of us more than most it has to be said – where there is a need to resolve often entrenched, passionate and emotional states... Continue Reading →
How To Help Poor Performers If you do not deal with the poor performer in your midst you are just storing up a whole hep of problems; they suck the life out of the organisation and make their manager’s life... Continue Reading →
