David Summerton Business Consulting
12 Skills Of An Outstanding Manager Care about what it is that you do! Really care or do something else! Listen to everyone around you and take note of what they are saying. Understand and make sure that your working practices create happy staff because happy staff are productive staff Be easy to talk to, …
All business owners should ALWAYS be asking the following questions – how many of them do you ask yourself and how often? What is our purpose for existing? A lot of businesses had a purpose when they started, but over time their product, service and market changed. Is this still the right mix for us and …
Continue reading "10 Critical Business Questions for ALL Organisations"
Since the 1980’s, we’ve had access to mobile phones to connect one person to another. Whether that be for personal use, or for business: these tools have been the forefront for people to talk to each other. In the business world, this made business go from 9am to 5pm, Monday to Friday, to a 24 …
Continue reading "Wearable Technology: Is It Good For Business?"
There are numerous ways in which those around us communicate subtle and sometimes not-so subtle, messages. These codes and messages give us information only about the here and now – it is immediate information but it is by its very nature transient. It cannot tell us about how the person in front of us were …
Continue reading "Basic Non-Verbal Communication Clues For Managers"
Small steps to success The world doesn’t pay you for what you know – it pays you for what you do. There’s an enduring axiom of success that says “The universe rewards action”. Yet as simple and as true as this principle is, it’s surprising how many people get bogged down in analysing, planning and …
Forget the wider noble intentions – managers want to have power and be able to show that they have it for all to see. For most managers, management is about personal ambitions; power, money, status. One of the last taboos is to discuss how much you earn, so the trappings of success become disproportionately important. …
Continue reading "Flaunting Power – What’s Power If You Can’t Flaunt It?"
It is important that managers ask challenging, positive but constructive questions. This is essential to encourage staff involvement and for staff to understand situations and problems that arise in the business... Some of these questions are difficult and uncomfortable but that SHOULD NOT stop us from asking them!! (1) Help find or make meaning • …
Whilst the organisation and the role may change, and the work of different departments even inside the same organisation may be different (the Production Departments has a very different feel to that in Finance) the one common factor is that the role and responsibilities of the Manager are likely to be very similar. Every managerial …
Continue reading "What Is The Role Of The Manager In The Workplace?"
Listen without interrupting - Show that you understand how they feel as well as what they are saying. Analyse the problem - Differentiate between facts (the report has three errors in it); assumptions (it was clearly done at the last minute); generalities (your junior people aren’t up to it); and emotions (I feel let down). …
All decisions should be made as low as possible in the organisation. The Charge of the Light Brigade was ordered by an officer who was not there looking at the territory. It didn’t go well. Is the decision you are about to make either expensive or not. It’s that simple. A decision to relocate my …
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