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DAVID SUMMERTON CONSULTING

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How To Reflect On Your Own Assertiveness

How To Reflect On Your Own Assertiveness Assertion is a key skill in any manager’s toolkit – too little assertion leaves you overworked and highly vulnerable to exploitation, too much assertion opens you to the charge of being a bully... Continue Reading →

What Are My Rights As A Team Member?

What Are My Rights As A Team Member? As part of a Team I have the following Rights: To express opinions/values and have them listened to To express feelings and have them listened to To express needs and have them... Continue Reading →

What Are My Rights As A Manager?

What Are My Rights As A Manager? As part of the role I have the following Rights: To express opinions/values and have them listened to To express feelings and have them listened to To express needs and have them listened... Continue Reading →

Management Success – Using The 3 Rs Of Management

Management Success – Using The 3 Rs Of Management Management is all about having a personal style that gets you results – the most important factor in your career is how you interact and conduct yourself with those around you.... Continue Reading →

How To Design And Deliver A Customer Charter

How To Design And Deliver A Customer Charter All organisations claim to be customer-focused but, frequently, this lacks commitment and involvement by all of the staff in the organisation. One effective remedy to this situation is to develop a Customer... Continue Reading →

How To Develop Managerial Power

How To Develop Managerial Power Being a Manager means that you are working in a very political environment, where decisions are made as a result not always of proper business processes, but by the impact of the relative power of... Continue Reading →

How To Use Power As A Manager

How To Use Power As A Manager Being a Manager means that you are working in a very political environment, where decisions are made as a result not always of proper business processes, but by the impact of the relative... Continue Reading →

What Skills Does An Excellent Manager Have?

What Skills Does An Excellent Manager Have? Excellent management shows the following Skills, all day, every day: Loyalty Likes people and has a natural people focus Looks across the borders of their job to see other issues and horizons Shows... Continue Reading →

What Type Of Manager Are You?

What Type Of Manager Are You? Managers come in many different shapes and sizes but there are a number of managerial types that can be found in any organisation – if you recognise yourself as one of the profiles below... Continue Reading →

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