What Does Excellent Service Look Like?

What Does Excellent Service Look Like? Systems shape all parts of our lives – so, if you are managing or providing a service, how should you design it so that it delivers all that it should for you and your customer? You need to set up systems and processes that are: Repeatable – can your …

What Does A Successful Manager Look Like?

What Does A Successful Manager Look Like? Managers and Leaders who achieve consistently results follow these patterns: They define themselves precisely what they want to do. They set demanding but not unrealistic time scales in which to do it. They convey clearly what they want done and by when. They are prepared to discuss how …