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DAVID SUMMERTON CONSULTING

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Service Quality

What Customers Look For In Service Quality

What Customers Look For In Service Quality If you are making a product there are many different ways of assessing the quality of the finished item. This can include Functionality (what the product does), Performance (how well it does what... Continue Reading →

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How Are Staff Retention, Staff Skill And Service Quality Linked?

How Are Staff Retention, Staff Skill And Service Quality Linked? Appreciation makes employees feel appreciated and valued. Attracting and retaining high-skilled employees is a primary goal for businesses. To lose staff is a serious cost made worse by the possibility... Continue Reading →

What Good Service Quality Looks Like

What Good Service Quality Looks Like While we can physically assess and come to a judgement around the practical and tangible qualities of products it is often very hard to make quality judgements around services as this involves a number... Continue Reading →

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