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DAVID SUMMERTON CONSULTING

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Service Quality

How Are Staff Retention, Staff Skill And Service Quality Linked?

How Are Staff Retention, Staff Skill And Service Quality Linked? Appreciation makes employees feel appreciated and valued. Attracting and retaining high-skilled employees is a primary goal for businesses. To lose staff is a serious cost made worse by the possibility... Continue Reading →

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What Good Service Quality Looks Like

What Good Service Quality Looks Like While we can physically assess and come to a judgement around the practical and tangible qualities of products it is often very hard to make quality judgements around services as this involves a number... Continue Reading →

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