What Do Customers Want?

What Do Customers Want? It is very true to say that all customers are different but, in general, they are all looking for the following in terms of that decision to buy: efficient and polite service – before, during and after buying or using a product or service good-quality products and services – in line …

How To Deal With An Angry Client

How To Deal With An Angry Client  Listen without interrupting  -  Show that you understand how they feel as well as what they are saying. Analyse the problem   -  Differentiate between facts (the report has three errors in it); assumptions (it was clearly done at the last minute); generalities (your junior people aren’t up to …