David Summerton Business Consulting
A Different Approach to Quality – Total Quality FIRST LINE MANAGEMENT The traditional approach to Quality, regardless of whether or not we are looking at either Product or Service delivery, is built around the notion that it is a Management responsibility. The reality on the ground, however, is very different and to make Quality a …
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Energy: seeing things through to a conclusion. Passion: getting things done. Humility: allowing staff to take the credit for successes and recognising your own limitations. Stamina: the ability to push on. Intelligence: understanding issues and seeing beyond the immediate situation. Knowledge: understanding and applying key chunks of knowledge to a range of tasks. Judgement: being …
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