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DAVID SUMMERTON CONSULTING

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Monitoring Performance

How To Assess The Performance Of Your Business, Service or Department

How To Assess The Performance Of Your Business, Service or Department There are many different ways that we can make an assessment on the performance of a business or an area that we are managing. These can be: Quality Speed... Continue Reading →

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Why Service Level Agreements And Business Contracts Fail

Why Service Level Agreements (SLAs) Fail. The business world, when it was just plain bartering, was relatively simple. I exchanged  my sheep for logs of wood and that was that. Things got a little more complicated when money came along... Continue Reading →

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