David Summerton Business Consulting
The Two Management Pillars of Exploration and Exploitation The management challenge is all about developing the following two skills, both in terms of the way in which you run your area of responsibility and in how you manage yourself: Being capable of EXPLORATION by exploring, developing and delivering flexible ways of working where the capability …
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Good Critical Thinking Skills In Management We are continually striving towards making better decisions and making improvements in systems and working procedures: successful organisations do this all of the time to continually refine and shape their offer. In just the same way Managers should be always looking to develop their critical thinking skills. Just because …
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Why Critical Thinking Is An Important Management Skill Is it better to just accept things that you hear or see? Do we regularly take things at face value? Poor management is always the result of a lack of critical skills; this is often because assumptions are made that fit our pre-existing views and we find …
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Why The Task Is Critically Important For Managers To achieve the Task that you have been set, whatever that might be, you will need to effectively deal with the following; identify aims and vision for the group, purpose, and direction - define the activity (the task) identify resources, people, processes, systems and tools (inc. financials, …
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Top Tips For Dealing With Angry Customers or Staff First things first – recognise that this is a stressful situation and that the adrenaline is flowing – definitely in them, almost certainly in you. This means that what is being said is stoked high with emotion and passion and, as such, is not the normal …
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How To Overcome Setbacks. We all have to deal with setbacks and things that do not go our way. It is not possible to win and achieve what we strive for all of the time – it would be good it life happened like that. But is doesn't. The key to keeping a level perspective …
Top Tips For Influencing To maximise your impact in the workplace influence consider best to use the Six Laws of Influence. The Law of Scarcity Items are more valuable when their availability is limited. Scarcity will always set the value of any product, service or item. For example if a customer is told that an item …
Top Tips for Persuading Focus on the needs of the other party. Take time to listen to them carefully and find out what they want. This will show that you are really interested in them and as a result they are then more likely to trust and respect you. If they understand where you are …
Top Tips For Managing Problem People It would be easy if everyone you managed were hard-working, collaborative, and had a great attitude and exceptional talent. But sadly life is not like that and even if it was, it would be incredibly dull. Staff are hard work, they are bright, keen but not bright and keen at …
Management Traps to avoid at all costs. Doing what you pay your staff to do; escaping from the current job into the old job or another easier job. Managing your staff’s staff; as above but an even easier job. Being the weak link in the business chain; make sure you value the work of your …
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