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DAVID SUMMERTON CONSULTING

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Getting Customer Service Right

How To Be Brilliant At Customer Service

How To Be Brilliant At Customer Service All organisations should always be continually striving to improve their Customer service focus often the difference between a successful and unsuccessful organisation lies in the way in which it treats its customers. This... Continue Reading →

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Three Top Tips For Keeping Customers Happy

Three Top Tips For Keeping Customers Happy A retained customer is literally worth their weight in gold – all the hard work of approach and negotiation has been completed, they are buying so you need to keep them snug and... Continue Reading →

Keeping Customers Happy – Three Top Tips

Keeping Customers Happy - Three Top Tips A retained customer is literally worth their weight in gold – all the hard work of approach and negotiation has been completed, they are buying so you need to keep them snug and... Continue Reading →

Customer Service At A Premium – McDonald’s Offers Table Service To Combat Falling Sales

Customer Service At A Premium - McDonald's Offers Table Service To Combat Falling Sales The restaurant hopes to revive interest in its brand by offering customers the option to order from their seats. McDonald's is to offer its customers table... Continue Reading →

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