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DAVID SUMMERTON CONSULTING

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Dealing With Difficult People

How To Manage A Difficult 1:1 Meeting

How To Manage A Difficult 1:1 Meeting Not all employees are good employees and there will be times when matters of performance, attitude and working relationships need to be challenged so that targets can be met and the rules and... Continue Reading →

How Can I Manage Difficult Relationships?

How Can I Manage Difficult Relationships? There are many different settings where difficult relationships come to light, including work, social settings and within families. This creates stress and anxiety and needs to be dealt with carefully: the following pointers should... Continue Reading →

Managing Challenging Conversations

Managing Challenging Conversations Management is all about dealing with situations that are often challenging and difficult – sadly that goes with the job. This does not happen every day but having such skills are an essential part of the managerial... Continue Reading →

Managing Difficult People At Work

Managing Difficult People At Work The workplace is often not a comfortable or easy place to be – the sheer collection of different people you come into contact with, both inside and outside the organisation can raise some serious issues... Continue Reading →

How To Prepare For A Difficult Conversation

How To Prepare For A Difficult Conversation It is human nature to avoid conflict, at least for the vast majority of us! We put off that difficult, awkward, challenging and potentially very uncomfortable event until, well, we just rush in... Continue Reading →

10 Tips For Having A Difficult Conversation

10 Tips For Having A Difficult Conversation All managers have to break bad news – it is simply part of the job because you cannot be an agent of delight all of the time! Redundancy, mergers, demotions, disciplinary meetings, change... Continue Reading →

Skills Spot – Conflict Resolution

Skills Spot – Conflict Resolution We all come across situations from time to time – some of us more than most it has to be said – where there is a need to resolve often entrenched, passionate and emotional states... Continue Reading →

How To Help Poor Performers

How To Help Poor Performers If you do not deal with the poor performer in your midst you are just storing up a whole hep of problems; they suck the life out of the organisation and make their manager’s life... Continue Reading →

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