Why Managers Should Be Obsessed With Their Customers

Why Managers Should Be Obsessed With Their Customers Customer focus MUST be the number one priority of any organisation: it sounds really simple to say it but otherwise what is your organisation doing and why is it here? Currently we operate in markets where the customer is becoming more demanding, more intolerant of poor performance …

How To Keep Your Customers

How To Keep Your Customers The customer is progressively getting more demanding while markets are becoming more and more crowded and competitive. This is the perfect storm that all organisations are facing, and which ultimately separates out the strong from the weak. The Internet has killed hype and all your customers are saying things about …

Why You Cannot Afford To Ignore Customer Perceptions

Why You Cannot Afford To Ignore Customer Perceptions We tend to always think of the customer’s perception as being around the product or service that we provide yet this is only part of the puzzle that creates customer loyalty. Increasingly customers seek out a detailed understanding of not only what they are buying but also …

E-commerce Collaboration – Ryanair Launches A New Car Hire Service Powered By CarTrawler

E-commerce Collaboration - Ryanair Launches A New Car Hire Service Powered By CarTrawler Ryanair Car Hire customers to access 1500 car rental agents across 174 countries. Ryanair's boss Michael O'Leary kept his feet firmly on the ground today, launching a new car hire service for his customers. The budget airline revealed it is partnering with …