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DAVID SUMMERTON CONSULTING

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Customer Satisfaction

What Does A Customer Look For In A Product Or Service?

What Does A Customer Look For In A Product Or Service? Regardless of the product you are making or the service you are providing, customers will always run through the following considerations when firstly looking at a range of possible... Continue Reading →

How To Be Brilliant At Customer Service

How To Be Brilliant At Customer Service All organisations should always be continually striving to improve their Customer service focus often the difference between a successful and unsuccessful organisation lies in the way in which it treats its customers. This... Continue Reading →

The ONE Golden Rule Of Customer Service

The ONE Golden Rule Of Customer Service Always make sure that your organisation promotes and delivers with UPSIDE DOWN MANAGEMENT. Put simply: trust your staff to look after each customer in the way that they feel is best for that... Continue Reading →

How Do Your Customers Judge You?

How Do Your Customers Judge You? It takes a huge effort to find customers even for the most successful brands and even more to retain them. What separates out the most successful and profitable organisations from the wider marketplace is... Continue Reading →

Why You Cannot Afford To Ignore Customer Perceptions

Why You Cannot Afford To Ignore Customer Perceptions We tend to always think of the customer’s perception as being around the product or service that we provide yet this is only part of the puzzle that creates customer loyalty. Increasingly... Continue Reading →

Keeping Customers Happy – Three Top Tips

Keeping Customers Happy - Three Top Tips A retained customer is literally worth their weight in gold – all the hard work of approach and negotiation has been completed, they are buying so you need to keep them snug and... Continue Reading →

E-commerce Collaboration – Ryanair Launches A New Car Hire Service Powered By CarTrawler

E-commerce Collaboration - Ryanair Launches A New Car Hire Service Powered By CarTrawler Ryanair Car Hire customers to access 1500 car rental agents across 174 countries. Ryanair's boss Michael O'Leary kept his feet firmly on the ground today, launching a... Continue Reading →

How To Manage Your Customers

How To Manage Your Customers So you have identified your customers and now you want to be sure that the relationship is as effective and efficient as it can possibly be. Successful businesses are good at maintaining a healthy and... Continue Reading →

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