How To Be Brilliant At Customer Service

How To Be Brilliant At Customer Service All organisations should always be continually striving to improve their Customer service focus often the difference between a successful and unsuccessful organisation lies in the way in which it treats its customers. This involves the whole organisation and not just the staff that deal directly with the customer …

The ONE Golden Rule Of Customer Service

The ONE Golden Rule Of Customer Service Always make sure that your organisation promotes and delivers with UPSIDE DOWN MANAGEMENT. Put simply: trust your staff to look after each customer in the way that they feel is best for that customer. This means the following: Staff should always look immaculate and very much look the …

Pegasus Airlines – Loving Their Customers, Gaining The Benefits

Pegasus Airlines – delighting a new type of travelling customer. Until 1982 Turkish Airlines was the only airline company operating in Turkey and as such it had no domestic competitors. Following Government deregulation and opening up of the market 29 airlines were established with 22 of them (76%) declaring for bankruptcy within two years showing …