Why Managers Should Be Obsessed With Their Customers

Why Managers Should Be Obsessed With Their Customers Customer focus MUST be the number one priority of any organisation: it sounds really simple to say it but otherwise what is your organisation doing and why is it here? Currently we operate in markets where the customer is becoming more demanding, more intolerant of poor performance …

What Do Customers Want?

What Do Customers Want? It is very true to say that all customers are different but, in general, they are all looking for the following in terms of that decision to buy: efficient and polite service – before, during and after buying or using a product or service good-quality products and services – in line …