Why Empathy Is A Key Leadership Skill
Leadership and management are all about relationships: developing and maintaining strong connections with others is essential and empathy is a key ingredient in this.
Empathy is the ability to understand and share the feelings of other people – it requires perception and acceptance of the emotions of those around you. It is the act of perspective-taking and, when this is used in practical terms, effective and efficient teams emerge, producing better and faster work outputs.
So why should you invest your time and effort in showing empathy?
- Empathy creates a productive and supportive work environment: supporting each other and having a culture where staff are not afraid to think outside the box removes any fear of failure. This then creates an atmosphere where creativity and experimentation is a comfortable experience.
- Empathy builds resilience: working in a way that is built upon empathy means that positivity and encouragement are the norms, which in turn promotes collaboration. These are the building blocks of profitability and long-term value for the organisation.
- Empathy drives better decision making: the more people are encouraged to get involved with the wider aspects of their job and in understanding the views and feelings of colleagues then the better the decisions that are made. This works to unite teams and joins colleagues together to better face forthcoming challenges and problems.
Always look openly and honestly at yourself to see how to improve your empathy skills – make this a constant feature of your management style.
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