Giving Good Quality Feedback On Performance – You’ve Got This!
Staff need feedback and giving this is a key part of any manager’s job – this creates a lot of stress and concern for some managers, especially when they do not really understand the wider importance of feedback and definitely when communicating issues of under-performance or poor behaviour.
The trick in this process is to consider the basic principles behind any kind of feedback, which are:
- Feedback should be structured in such a way that there is an improvement in the work and output of the individual concerned.
- Feedback should aim to improve the knowledge, skill level and competence of the individual concerned so that they can show improvements in both their effectiveness and efficiency.
- Feedback should always seek to improve the motivation of the individual concerned.
Always remember the above three points when delivering any feedback – the content may well differ for individual members of a team BUT it should always contain them!
We can always improve so we should be seeking feedback on our own performance on a regular and systematic basis.
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