What Needs To Be In A Simple Control System?
- Planning what is needed: making it very clear what the aims of the organisation are. Targets are set and specified clearly, especially around key activities.
- Setting defined standards of performance: realistic means by which achievement can be identified. Ideally this should be in quantitative terms. Reasonable timescales need to be set to allow this to happen effectively. You cannot have control without measurement.
- Monitoring of actual performance: clear channels of communication and feedback. Feedback needs to be accurate, timely and relevant.
- Comparing actual performance against planned targets: interpreting and evaluating information to give details of progress to date, deviations and to identify probable causes of errors in the system.
- Taking corrective action to rectify the situation that has cause a failure to achieve targets or specified outcomes.
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