Quick Wins When Dealing With Conflict

  • Collaboration: firstly, try to find some solid common ground to bring people together
  • Watch carefully the interaction between the parties
  • Maintain your professionalism despite the many distractions that may challenge you
  • Assertiveness is needed on occasion – where firmness is required make sure that you are not a soft touch
  • Confrontation where necessary, but only where necessary!
  • Identify what the root cause of the problem is – once found this will then give you some good clues on how to achieve a resolution
  • Deal with the root cause.

Good Luck!

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