Essential Management Skills – How Do You Measure Up?
How do you measure yourself against the following skills? Truly successful managers are experts in their field BUT also live and breathe the following key skills:
- Positivity: This will mean leading people and teams through good times and challenging times. The challenging times can be tough, but in these situations it is your responsibility to see the challenging situation as it is and not exaggerate its seriousness. It also means staying focused on what you have control and influence over and acting on it.
- Patience: Promoting a more collaborative approach to work and allowing others to express their views will require patience from you to allow the space and time for the team to do this. To build trust in the team, be patient and allow the individuals and team to work through their challenges and find solutions, which creates ownership of those solutions.
- Assertiveness: There will be times when you will need to be assertive and express opinions and requirements clearly and calmly in a way that ensures others understand and take notice. Remaining calm when expressing themselves ensures that responses from others do not affect the message. There are clearly times when you will need to be assertive in order to get work done but this is not the same as being aggressive; assertiveness is about being firm and direct.
- Team working: Effective managers need to balance the needs of the task, the team and the individual. Therefore, the need to ensure smooth and effective teamwork is a key skill and it will involve diplomacy and the handling of conflict situations in order to ensure team relationships develop and trust within the team is built. It will also be about communicating information about plans and allocating work to individuals in the team. Never avoid difficult situations and allow them to get worse but must deal with any conflicts which arise within a team.
- Effective Listening: Being an effective listener and displaying empathy supports both the building and maintaining of effective working relationships. By taking the time and effort to listen carefully to your team members you will develop insight into potential challenges they face. It can also begin the process of building trust within the team.
- Reflection and Review: Always reflect on and review the work being done. This helps in making the right decisions and allows time to think about how effective and efficient your communications are. There will always be times when communication could have been better or where an approach is taken that did not work: the key to success here is to see this and then avoid any repetition! By showing that you are willing to shape and refine your skills and lead by example will motivate and win the support of your people very time.
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