Two Basic Things Staff Want From Their Managers
- The manager should be “present” when work is being done and equally when there are down-times when some social contact works well. This means that you pay attention to your staff so that they feel a connection with you. Listen to what they say, put the mobile phone down and engage with them.
- Remember employees are seeking a link and some satisfaction between what they are doing and what you are expecting from them in terms of performance, quality and volume of outputs. Giving feedback, both formal and informal, is a critical success factor here. Success in Point 2 two comes from building upon trust which will never happen if you cannot deliver on Point 1!
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