The Most Important Management Skills Of All Time
The following Skills operate at all levels of the management process and are important in assessing managerial performance but are also critically important in motivating staff to achieve their goals and for you to be successful at achieving your own management performance targets.
- High Energy Levels and Stress Tolerance: stamina and determination are always a key driver in managerial success. This is essential if you are to handle and deal with a hectic pace, often long hours and unrelenting demands that your job will throw at you. Your emotional resilience will also be important allowing you to rise above the initial assessment you make of a situation to get to a position where you can objectively view reality and make the correct decision. Tolerance of stress is very important and getting to the right decision will often shape your career and professional development.
- Problem Solving: you need to remain calm and to stay focused on the problem rather than panicking, denying the problem exists or even worse, trying to shift responsibility onto someone else. A high stress tolerance will allow you to look objectively at issues, you will be calmer and will deliver confident, decisive direction and leadership to your staff. Always remember that you will be making decisions based on less-than-perfect information, often where there are incompatible demands being made by different staff groups or individuals.
- Self-Confidence: this is essential if you are to be a charismatic and effective manager. Without this you are less likely to be an effective influencer in the organisation as people will ignore what you have to say. You will be willing to act on your initiative and to get to the heart of problems without being directed to do so. If you have good self-confidence then you are more likely to be successful in dealing with complex and high-level issues and you will set yourself challenging goals. If you have high expectations for yourself you will automatically set high goals for your staff. Self-confident managers and leaders always react well in a crisis and have an action-orientated approach to getting tasks accomplished. Make sure that you are not too confident and fall into the trap of becoming arrogant, autocratic and intolerant of those who oppose your views and opinions – this is a sure-fire way of losing support and influence.
- Internal focus: recognising that life events are not a result of pure chance and that you have a strong influence on how things actually work out. This means taking responsibility for planning out what you want to achieve, being proactive, persuasive, flexible, adaptive and innovative.
- Emotional Stability: having strong self-awareness and knowing what your strengths and weaknesses are. This also includes being focused on self-improvement, care for others around them and having clear self-control when things go wrong.
- Personal Integrity: making sure that your behaviour and actions are aligned tightly to your values and principles. Key drivers here are honesty, being ethical in your actions and being trustworthy to all regardless of their status or position. Leaders lose credibility when it is proven that they have lied or manipulated the truth, when promises are broken or when you show little or no loyalty to your staff.
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