How To Monitor Operational Activity Effectively

  1. Identify and measure the key performance indicators necessary for the task
  2. Make sure that you monitor the inputs to the activity as well as the outcomes
  3. Measure progress against both plans and budgets
  4. Run effective progress review meetings at key stages in the project so that there are no unpleasant surprises
  5. Observe the tasks and parts of the operation whenever possible
  6. Always ask questions about as many different parts of the process as possible – the more questions you ask the more likely you are to know exactly what is going on!
  7. Encourage your staff to report problems and mistakes remembering it is easier to solve a problem while the job is going on than at the end of the process!
  8. What does the monitoring tell you about learning points for subsequent tasks or projects?

Good Luck!

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