How To Have Effective Conversations
Having difficult or challenging conversations are part of like: this equally relates to both conversations and meetings in the workplace but also in a variety of different social and family situations.
There are no hard-and-fast Rules as to what makes for such a session as they can last for 3 minutes, 30 minutes or 3 hours. What IS important however is that communication is well-considered and panned, is effective and achieves what it set out to achieve.
The following 6 Rules might help you in making your conversations achieve what you need:
- Are you fully committed to the conversation? This means switching off the Lap Top and having a very clear focus on the interaction with NO distractions.
- Are you fully aware of your own biases, beliefs and emotional triggers before the conversation begins? In this way you can effectively avoid the conversation becoming side-tracked or it going along a path that you did not want.
- Make sure that you draw out from the flow of communication what the other person is saying. This means repeating back to them the points that they have made so that you can clarify the issues raised.
- Avoid, at all costs, the temptation to talk about your own experiences and approaches to topics or issues. It is very important that you gain as much information from the other person as possible.
- Make your points with courage, clarity and conviction. Do not be afraid of making difficult points or challenging the responses that you receive.
- Plan for, and deliver, a starting point, a middle and an end to the conversation. Have in mind a position that you would like to get to as a final point I that conversation.
For more information about our services visit the website www.davidsummertonconsulting.co.uk