Simple Phrases That Deliver Brilliant Results
Thank-you. Never underestimate the power of this phrase whatever information or opinion that you have been given. Positive feedback, expressing gratitude or just when someone brings something to your attention. Good manners cost nothing.
Good Work. Positive reinforcement is very powerful especially if given at the right time for the right reasons. This the motivates staff to continue and to develop.
What is your opinion? To ask someone for their opinion shows your respect and admiration for their qualities and knowledge. The more opinions you get on a subject or problem the better able you are to make the right decision.
What can I do to help you with this? Use when there are problems or issues that are weighing heavily on your staff or colleagues. Showing empathy gains a lot of respect very quickly.
What can be done here? Always look for ideas and approaches that are “outside the box” and which will offer a different and potentially innovative way of resolving problems.
I have no idea. Being honest about gaps in your knowledge and experience is important as this will confirm your honestly. The worst thing that you can do is to second-guess something and then find that you have made a huge error of judgement when seeing very confident about your idea. It is very difficult to come back from that.
I am interested – tell me why you think that way. This shows you have concern and that you want to learn something new from your colleague.
Tell me all about that. Testing out the logic of another person in dealing with a situation, issue or problem and showing that you have time for and respect their view is a very important skill that motivates staff and engages them with you.
This list is not the final finished product – think about other phrases that you have used or could use in the future.
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