The ONE Golden Rule Of Customer Service

Always make sure that your organisation promotes and delivers with UPSIDE DOWN MANAGEMENT.

Put simply: trust your staff to look after each customer in the way that they feel is best for that customer. This means the following:

  • Staff should always look immaculate and very much look the part
  • Get as much money in the Till as is possible

Nothing much else to it – your staff represent YOU so make sure they do what YOU would do – win customers, keep them and excite them!

Good Luck!

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