Management Toolkit – Professionalism
Are you a professional, all the time?
This is far more than just looking the part – anyone can go to a decent clothes retailer with a credit card and hey, presto, you look “the business”. It is also NOT about having wonderful qualifications that impress. Or not!
Being professional covers far more than that but what is certain is that those managers and professionals that exhibit and live the process are successful, respected and attract business. Simple as.
So, what makes up Professionalism and how can we use its parts to better progress?
- Specialist Knowledge
First and foremost, professionals are known for their specialist knowledge. They have worked to develop a deep personal commitment to develop and improve their skills, and, where appropriate, they have the qualifications that work as the foundation of this knowledge.
Not all business areas have a stable core of knowledge (and the academic qualifications that go with this); not all areas demand extensive knowledge to practice successfully; and not all professionals have top degrees in their field.
What matters, though, is that these professionals have worked in a serious, thoughtful and sustained way to master the key knowledge needed to succeed in their fields; and that they keep this knowledge up-to-date, so that they can continue to deliver the best work possible.
Professionals get the job done. They are always totally reliable making sure that any promises made are kept. If circumstances arise that prevent them from delivering on their promises, they manage expectations up front, and they do their best to make the situation right.
Professionals are solutions orientated.
- Honesty and Integrity
Professionals are always honest and deliver with integrity. They keep their word, and they can be trusted implicitly because of this. They never compromise on their values and consistently will do the right thing, even when it means taking a harder road.
Professionals hold themselves accountable for their thoughts, words, and actions, especially when a mistake or error has been made. This personal accountability is closely tied to honesty and integrity, and is a vital element in professionalism.
Professionals stay professional under pressure.
This involves showing respect for the people around them, no matter what their role or situation. This involves displaying a strong sense and awareness of Emotional Intelligence through considering the emotions and needs of others.
Professionals look the part – they never present themselves as poorly dressed or badly presented in any way. This promotes an image of confidence and presence which earns respect and engagement with a client.
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