Skills Spot – Conflict Resolution
We all come across situations from time to time – some of us more than most it has to be said – where there is a need to resolve often entrenched, passionate and emotional states of mind around a set of circumstances that have not worked out as we wanted or that are causing problems.
Unless conflict is resolved and dealt with successfully the wounds it creates can remain festering for long periods of time featured by the occasional (or regular) flare-up of the original issue only now more fuel has been added to the proverbial fire. A relatively simple resolution process now becomes something akin to international diplomacy!
So, what do we mean by conflict resolution? Put simply it is a way for two or more parties to find a peaceful solution to a disagreement
Why should you resolve conflict?
- To come to an agreement that benefits all parties.
- To understand more about those whose ideas, beliefs, and backgrounds may be different from your own.
- To ensure that your relationships with colleagues/customers/suppliers/opponents continue and grow.
- To find peaceful solutions to difficult situations.
What are the steps used for effective Conflict Resolution?
- Understand the conflict – understand it fully and in detail.
- Communicate with the opposition – be polite, respectful and open to positive dialogue.
- Consider all possible resolutions – no idea is too far-fetched at this stage.
- Use an impartial mediator if necessary – this gives a balanced view and introduces some possibly much-needed objectivity.
- Explore alternatives – look at all suggestions from both sides in a spirit of openness and honesty so that when a resolution is identified all parties can see something in it for them.
- Cope with stressful situations and pressure tactics – go slowly, recap positions, identify and deal with barriers.
- Choose the best resolution – this will ALWAYS be the best resolution for ALL parties.
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