Making Decisions the RIGHT Way
All decisions should be made as low as possible in the organisation. The Charge of the Light Brigade was ordered by an officer who was not there looking at the territory.
There are two kinds of decisions; those that are expensive and those that are not.
A decision to build the Edsel or the Mustang (or to locate a factory in Orlando or Yokohama) should not be made hastily, nor without plenty of inputs from operating people and specialists.
But the common or garden-variety decision – like when to have the cafeteria open for lunch or what brand of pencil to buy – should be made FAST. No point in taking three weeks to make a decision that can be made in three seconds and corrected inexpensively later if wrong. The whole organisation may be out of business while you oscillate between baby blue or buffalo-brown coffee cups.