The Five Major Organisational Communication Challenges
There are five themes from organisational research and practice that have had a particularly strong and lasting relationship with the way people communicate. To give your organisation the best possible chance of getting the communication infrastructure to be both effective and efficient perhaps you might want to consider the following points.
- Formal structures – the structure of the organisation as designed and run
- Hierarchies – staff at different levels all with clear responsibilities that drive formal interaction and activity
- Top management teams – the dividing line between strategic and operational management
All of the above lie firmly under the control of senior managers and dictate how communication should be running in the organisation. Should is the key word here!
The two biggest factors in the communications conundrum here are issues that cannot be effectively managed but which have a profound effect on how communication functions. These are
- Organisational culture – how the organisation “feels” to those in it. Is communication valued, used effectively and an integral part of life? If the answer to any of these is a No then thee is a problem!
- The informal ‘grapevine’ – how communication actually
Both of the above are the most elusive yet profoundly important influences e on communication in real terms.
If you can reconcile the formal communication process with the important “unofficial” communication channels you have the best possible chance of delivering quality, effective communication.
Mastering or understanding only one in isolation leads to communication failure!
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