The Golden Rule Of Quality Communication
In a complex technological society, our quality of life, even basic survival, depends on countless successful interactions with other people, mediated through markets, networks and various kinds of organisation.
Without these intricate and largely unseen webs of communication, our economic prosperity, social welfare and cultural life would be undermined.
Communication however can be very difficult.
Communication can often seem a more demanding and time-consuming option than either ‘fight’(resolving by force) or ‘flight’(avoiding the challenge). Sometimes we assume that the easiest thing to do is to do nothing!
So what is the Golden Rule of Communication? In order for communication to be effective, it requires each party to make some effort to understand the other – nothing more, nothing less just a willingness to listen, engage and respond.
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